Frequently Asked Questions
E-NEGOTIATION
What is Electronic Negotiation?
Product prices and options can be electronically negotiated at DILLBE before the purchase. Electronic negotiation means that you can do it without leaving the platform and without having to write messages or making calls to the seller. Negotiated prices are guaranteed and the products can be added to cart at these prices. The negotiated prices are valid only for the customer that negotiated them. They are not available to other customers wanting to purchase the same product at the same quantity.
More details on how to perform negotiation can be found at www.dillbe.com/blog
How do I Electronically Negotiate Price?
Electronic negotiation is very intuitive, but requires skill. It is not much different from the negotiation one would have with the seller face-to-face.
More details on how to perform negotiation can be found at www.dillbe.com/blog
For How Long Are the Negotiated Prices Valid
Normally, the negotiated prices are available for a significant, commercially justified amount of time. The exact amount of time depends on the supplier and the type of product.
PAYMENTS
What Payment Methods Are Accepted?
We accept all major credit cards for payment. We also accept PayPal and Stripe.
Are Payments Safe?
Payments on DILLBE are PCI DSS compliant. This means that your payment information is not displayed to DILLBE, but is passed directly to the payment processor in an encrypted form.
ORDERS & RETURNS
Do I need an account to place an order?
Yes. You need an account to be able to negotiate price and to place an order. Registration is simple and easy, and should take just a couple of minutes.
How Do I Track My Order?
You can track your order from within the user account portal.
How Can I Return a Product?
The Return and Exchange policy is listed here: https://dillbe.com/return-and-exchange-policy/.
Returns and exchanges can be initiated from the user account portal.
How Can I Cancel Or Change My Order?
Order cancellation policy is listed here https://dillbe.com/orders-and-cancellations/
SHIPPING
What Shipping Methods Are Available?
Shipping methods are offered by the suppliers and listed at the checkout. If multiple methods are available, you will be able to select the shipping method at checkout.
Do You Ship Internationally?
Some suppliers ship internationally, some don't. Please check with the supplier's storefront page to see what shipping zones they cover.
How Long Will It Take To Get My Package?
Shipping times are indicated at the bottom of the product page.